Support客戶支援
Need help with one of our apps or devices? Email us and we will get back to you, usually within a few business days.使用我們的 App 或裝置遇到問題，歡迎寫信給我們，通常會在幾個工作天內回覆。
What to include來信時請附上
- The name of the app or productApp 或產品名稱
- Your device model and system version (for example, iPhone 15, iOS 26)你的裝置型號與系統版本（例如 iPhone 15、iOS 26）
- What happened, and the steps to make it happen again發生了什麼狀況，以及重現問題的步驟
- Screenshots or a screen recording, if you can可以的話，附上截圖或螢幕錄影
Please do not send passwords or full payment card numbers by email.請不要用電子郵件傳送密碼或完整的信用卡號碼。
Refunds退款
Purchases made through the App Store or Google Play are processed by Apple or Google, so refunds are requested from them. For the App Store, go to reportaproblem.apple.com. For Google Play, use the order history in your Google Play account.透過 App Store 或 Google Play 購買的項目由 Apple 或 Google 處理，退款需向他們申請。App Store 請至 reportaproblem.apple.com，Google Play 請在你的 Google Play 帳戶訂單紀錄中申請。
Deleting your data刪除資料
To delete your account or data, email us from the address linked to your account, or use the delete option inside the app where available.如需刪除帳號或資料，請用綁定帳號的電子郵件來信，或在 App 內有提供刪除功能時直接使用。
See also our Privacy Policy.另請參閱我們的隱私權政策。